07778 53 33 43

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Privacy Policy

Last updated: 10 November 2026

This Privacy Policy explains how Ian Pearson Vehicle Locksmith (“IPVL”, “we”, “us” or “our”) handles personal information when you visit ipvl.co.uk, contact us, request a quotation or call-out, or use our vehicle locksmith and related automotive services.

1. Who we are

The website identifies the business as Ian Pearson Vehicle Locksmith, an independent vehicle key specialist established in 2009 and offering a mobile service in and around Plymouth. Published contact details are 07778 53 33 43 and mrlocksmith@hotmail.co.uk. The contact page lists Unit 2, The Rope Walk, Beech Avenue, PL4 0QQ.

The website does not clearly identify the legal entity or full legal name acting as data controller. Confirm the controller name, complete postal address and company registration details, if applicable, before publication. Do not assume a similarly named business is the website operator.

2. Information we may collect

  • Name, telephone number, email address and contact preferences.
  • Vehicle details reasonably needed to assess work, such as registration, make, model, year or VIN.
  • Details of lost or damaged keys, lockouts, spare-key requests, immobiliser issues, replacement ECU/dashboard work or ECU remapping enquiries.
  • Information reasonably needed to verify that you own or are authorised to request work on the vehicle.
  • Appointment location, access information, quotations, invoices, service records and correspondence.
  • Technical website information such as IP address, browser/device details and cookie preferences, depending on website configuration.

3. How we use information

We may use information to respond to enquiries, provide quotations, arrange mobile call-outs, identify compatible keys or systems, verify authority for security-sensitive work, supply and programme keys, address immobiliser issues, carry out agreed services, maintain records, handle complaints and meet legal obligations. Limited website usage information may be used to operate, secure and improve the website.

4. Lawful bases

We process personal data only where a lawful basis applies. This may include taking steps at your request before entering a contract, performing a contract, complying with a legal obligation, pursuing legitimate interests that are not overridden by your rights, or obtaining consent where appropriate. The business should document the lawful basis for each processing activity.

5. Vehicle security and verification information

Vehicle key and immobiliser work can involve security-sensitive information. We may ask for evidence that you own the vehicle or are authorised by its owner or keeper. We will seek to use such information only for verification, service delivery, fraud prevention or another lawful purpose, restrict access and avoid retaining it longer than necessary. Do not send identity documents or full vehicle security details through ordinary email unless requested and a suitable method has been explained.

6. Sharing information

We may share relevant information with service providers supporting our website, communications, administration, accounting, payment processing or technical operations, and with suppliers or specialist partners where necessary to fulfil your requested service. The website describes the business as a mobile agent for RH Tuning in relation to ECU remapping; relevant information may be shared with that partner where necessary and lawful. Exact data-sharing arrangements and processors should be confirmed by the business. We do not sell personal information.

7. Retention and security

We retain information only as long as reasonably necessary for service delivery, customer support, accounting, legal obligations and dispute resolution. Specific periods for enquiries, vehicle records, authority checks, invoices and job records have not been published and should be set in an internal retention schedule. We use appropriate technical and organisational measures designed to protect information, although no electronic storage or transmission method is completely secure.

8. Your rights

Under UK data protection law, you may have rights to request access, correction, erasure, restriction, data portability or to object to certain processing. Where processing is based on consent, you may withdraw it. Rights are subject to legal conditions and exemptions. You can complain to the Information Commissioner’s Office at ico.org.uk.

9. Cookies and external websites

Our website may use cookies or similar technologies for essential operation and, if enabled, analytics or other features. Non-essential cookies must be handled in accordance with applicable consent requirements. See our Cookie Policy. The live cookie inventory and third-party services should be checked before publication. We are not responsible for the privacy practices of external websites linked from our site.

10. Contact and changes

For privacy enquiries, email mrlocksmith@hotmail.co.uk or call 07778 53 33 43. The website lists Unit 2, The Rope Walk, Beech Avenue, PL4 0QQ; confirm and complete the postal address before publication. We may update this policy when our services, systems or legal obligations change.