Terms and Conditions

Last updated: 10 November 2026

These Terms apply to your use of ipvl.co.uk and services supplied by Ian Pearson Vehicle Locksmith (“IPVL”, “we”, “us” or “our”). A quotation, job confirmation or separate written agreement may contain additional terms for a particular service.

1. Business identity and contact

The website identifies Ian Pearson Vehicle Locksmith as an independent vehicle key specialist established in 2009, offering a mobile service in and around Plymouth. Contact details: 07778 53 33 43; mrlocksmith@hotmail.co.uk; Unit 2, The Rope Walk, Beech Avenue, PL4 0QQ. The website does not clearly state the full legal name of the contracting person/entity or any company number. Confirm these and the complete postal address before publication.

2. Services

The website describes lost vehicle key replacement, key cutting to code, spare keys, checking which keys are coded to a vehicle, key and immobiliser-related work, mileage correction in connection with replacement ECU/dashboard work, and ECU remapping. The mobile service operates in and around Plymouth. Availability and suitability depend on the vehicle, its condition, location, parts and technical compatibility.

3. Enquiries, quotations and bookings

A website, email or telephone enquiry does not itself guarantee acceptance, availability or a fixed price. We may ask for vehicle details to assess whether work can be undertaken. A quotation should state the agreed work, price, any call-out/travel charge and important assumptions or exclusions. The website advertises free quotations and a 24/7 call-out service; this does not guarantee immediate attendance, same-day completion or availability for every vehicle or location.

4. Customer authority and vehicle verification

Before key cutting, programming, immobiliser or other security-sensitive work, we may require satisfactory evidence that you own the vehicle or are authorised by its owner or keeper. You must provide accurate information and must not request access to, keys for or changes to the security settings of a vehicle without proper authority. We may decline or pause work if authority cannot be established or we reasonably suspect unlawful activity.

5. Customer responsibilities

You must provide accurate vehicle details and location, ensure safe access to the vehicle, disclose relevant faults, damage, modifications or previous work, and obtain permission where you are not the owner. Keep other people clear of tools and work areas and follow reasonable safety instructions.

6. Prices and payment

The website does not publish a complete price list, deposit requirement, accepted payment methods, payment deadline or late-payment policy. These details must be confirmed in the quotation or job confirmation before work begins. Any additional work or change of scope should be explained, priced and agreed before proceeding, except where immediate action is reasonably necessary to address an imminent safety risk and the law permits it.

7. Cancellation and call-outs

The website does not publish specific cancellation, rescheduling, failed-attendance or call-out fee terms. Any applicable charges and notice requirements should be disclosed before a booking is confirmed. If a consumer contracts at a distance or away from business premises, statutory cancellation rights may apply. Any request to begin work during a cancellation period must be handled in accordance with consumer law. Nothing here removes rights that cannot lawfully be excluded.

8. Key cutting and programming

Vehicle key and immobiliser systems vary by manufacturer, model, year and specification. Compatibility, parts availability, existing electrical/electronic faults and manufacturer security restrictions may affect the result. A key programming service may not resolve an underlying fault in an ECU, immobiliser, wiring or other component. Further diagnostic or repair work should be agreed separately.

9. Mileage correction and odometer records

The website lists mileage correction in connection with replacement ECU or dashboard work. Any such work must be lawful, properly authorised and carried out only for a legitimate purpose, such as correcting an inaccurate displayed reading following component replacement where permitted. We will not knowingly alter an odometer or vehicle record to misrepresent true mileage, conceal history, mislead a buyer, evade an inspection or facilitate fraud. Customers must provide accurate information and retain supporting records for any legitimate correction.

10. ECU remapping

The website states that ECU remapping is offered as a mobile agent for RH Tuning. The provider, scope, availability and technical suitability should be confirmed for each job. Any remapping must comply with applicable road-traffic, vehicle-construction, emissions, insurance and other legal requirements. A modification may affect warranty, insurance, emissions performance, reliability or road legality. You are responsible for informing your insurer and ensuring the vehicle remains lawful and suitable for its intended use.

11. Parts, workmanship and warranties

Any parts warranty, manufacturer warranty, workmanship guarantee or aftercare commitment should be stated in the quotation, invoice or separate written documentation. The website does not publish a general warranty duration or detailed conditions, so none is created by this page. Statutory rights relating to goods and services remain unaffected.

12. Delays and liability

Attendance and completion may be affected by traffic, weather, access, parts availability, technical compatibility, supplier delays or other circumstances outside reasonable control. We will endeavour to communicate material delays. Services will be supplied with reasonable care and skill as required by law. Nothing in these Terms excludes liability where unlawful to do so, including liability for death or personal injury caused by negligence, fraud or any other liability that cannot lawfully be excluded. Consumer statutory rights remain unaffected.

13. Website content and intellectual property

Website content is for general information and may change without notice. Unless otherwise stated, text, graphics, branding and other materials are owned by or licensed to the relevant rights holder. You may view or print pages for personal, non-commercial use but must not reproduce or commercially exploit them without permission, except as permitted by law.

14. Privacy and cookies

Personal information is handled in accordance with our Privacy Policy. Our use of cookies and similar technologies is explained in our Cookie Policy.

15. Governing law and contact

These Terms are governed by the law of England and Wales, subject to mandatory consumer protections. For enquiries, contact 07778 53 33 43 or mrlocksmith@hotmail.co.uk. The website lists Unit 2, The Rope Walk, Beech Avenue, PL4 0QQ; confirm the complete address and contracting legal identity before publication.